Looking for an update on your exchange or return?

During sale, it may take us slightly longer to process your exchange or return. We’ll be in touch by email as soon as we’ve completed this.

Need help with your return?

We're available from Monday to Friday, 10:00 am to 7:00 pm (Japan Standard Time).
We speak English, Chinese (Cantonese & Mandarin) and Japanese.

Email: info@wabastore.com | Whatsapp: +852 6587 8941 | Wechat: wabastore

 

Returns 

 

Returning or exchanging an item couldn’t be easier. Check out your purchase in the comfort of your own home. Email us straightaway to return to item if there are any damages and we’ll send you a refund/exchange. You have 30 days from receiving your order to:


Create your exchange or return in your WABA account.
Send your purchase back to us.
Items must be returned to us new, unused condition.

 

Receiving a refund


Your refund will be given back to the original payment method.

Please note that refunds can take up to 4 working days to show on your account due to varying processing times between payment providers.

Customs duties and sales taxes are non-refundable through WABASTORE. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.

 

Repeated returns


We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your WABASTORE account or future orders being refused.

If this applies to your account, we will be in touch.

 

Our policy

 

All items must be returned new, unused and with all WABASTORE and designer garment tags attached within 30 days of receipt.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Apparel, bags and accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.


Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Grooming, fragrance and candles

Grooming products should be returned unused, unopened and in their original packaging. Please note, both candles and fragrance are final sale and cannot be returned due to transport restrictions.


Luxury watches

Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. You must also ensure that it has not been wound up to the correct time.


Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it.

Colours

We have made every effort to display the colours of our products that appear on WABASTORE as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.